At Deja Palsion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately.
1. Information We Collect
We may collect the following categories of information when you interact with our website.
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name.
- Phone number and email address.
- Billing and shipping address.
- Order details and purchase history.
- Information you provide when contacting customer support.
Payment Information
Payments may be processed through third-party payment providers. We may receive payment confirmations, transaction references, and relevant payment status information.
We do not intend to collect or store complete payment card details on our own systems when these are handled by a third-party payment provider.
Technical Information
When you browse our website, certain information may be collected automatically, including:
- IP address.
- Browser type and device information.
- Pages visited and interactions with our website.
- Referring website and approximate location derived from technical information.
- Cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
- Process, confirm, and deliver your orders.
- Communicate order updates and delivery information.
- Respond to questions, complaints, and support requests.
- Process eligible cancellations, returns, and refunds.
- Improve our website, products, and shopping experience.
- Detect fraud, abuse, and suspicious transactions.
- Maintain business records and comply with legal obligations.
- Send promotional messages where permitted by law and, where required, with your consent.
You may opt out of promotional communications at any time.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.
Third-party services, such as analytics or advertising platforms, may also use cookies or similar technologies where enabled.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.
4. Sharing Your Information
We do not sell your personal information as part of our ordinary business operations.
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Courier and delivery companies: To deliver your orders.
- Payment providers: To process payments and refunds.
- Website hosting and technology providers: To maintain and secure our website.
- Analytics and advertising providers: To measure website performance and marketing effectiveness, where enabled and legally permitted.
- Professional advisers and authorities: Where necessary to comply with legal obligations or protect our rights.
These parties may process information according to their own privacy policies and applicable agreements.
5. Data Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and legal compliance.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or securely anonymise it, where appropriate.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Request a copy of certain information in a portable format.
- Lodge a complaint with the relevant data protection authority.
To exercise an applicable right, please contact us through our website’s official contact channels. We may need to verify your identity before processing a request.
8. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy practices.
We encourage you to review their privacy policies before providing personal information. Deja Palsion is not responsible for the privacy practices of independent third-party websites.
9. Children’s Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.
10. International Data Transfers
Some of our website, hosting, analytics, payment, or other service providers may process information in countries other than the country in which you reside.
Where required, appropriate safeguards will be applied to international transfers of personal information in accordance with applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.
Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Deja Palsion through the contact page or official customer support channels listed on our website.
Please include sufficient details for us to understand and respond to your request.
Deja Palsion — Your privacy matters to us.