At Deja Palsion, customer satisfaction is important to us. We want you to shop with confidence and enjoy your experience with our skincare and haircare products.
This Return & Refund Policy explains how we handle requests involving damaged, defective, incorrect, or missing products.
Due to the personal-care nature of our products, we generally do not accept returns or exchanges for products that have been opened, used, or tampered with.
A return or replacement request may be considered in the following situations:
All requests are subject to review and approval by our customer support team.
For hygiene and product-safety reasons, the following items are generally not eligible for return or exchange unless they are damaged, defective, incorrect, or otherwise eligible under applicable law:
Promotional, discounted, or bundled products may be subject to additional terms disclosed at the time of purchase.
Please inspect your order upon delivery. If you receive a damaged, defective, incorrect, or incomplete order, contact us within 48 hours of receiving the parcel.
To help us resolve your request, please provide:
Our team will review the information and inform you of the next steps.
The 48-hour reporting period is a requested notification window and does not limit any rights you may have under applicable consumer-protection laws.
If your request is approved, our team will provide instructions for returning the product, where a return is necessary.
Please do not send products back before receiving confirmation from our team.
Depending on the circumstances and product availability, we may offer:
Returned products must meet the applicable return conditions communicated by our team.
Refunds may be approved for eligible orders involving damaged, defective, incorrect, or missing products, or other circumstances covered by applicable law.
Once a refund is approved, the refund will be processed through the original payment method where possible, or through another mutually agreed method.
The time required for the funds to reach you may depend on your bank, payment provider, or other financial institution.
For Cash on Delivery (COD) orders, our team may request your bank or other payment details to arrange an approved refund.
We aim to review refund requests promptly.
After approval, please allow approximately 7–14 business days for the refund to be processed and received, depending on the payment method and financial institution.
This is an estimated timeframe, not a guarantee. We will communicate any significant delays where possible.
If the return or replacement is required because we sent an incorrect item or delivered a product that was damaged or defective, Deja Palsion will determine and communicate the appropriate shipping arrangements.
For other approved returns, any applicable return shipping costs will be communicated before the return is arranged.
Nothing in this section limits any shipping-cost rights available to customers under applicable law.
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may be accepted before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedures may apply.
If payment has already been collected for an eligible cancelled order, any refund will be handled in accordance with this policy and applicable law.
Exchanges may be considered for eligible damaged, defective, or incorrectly supplied products.
All exchanges are subject to product availability and approval by our customer support team. If a replacement is unavailable, we may discuss an alternative resolution with you.
Please retain your order confirmation and packaging until you have confirmed that your order is complete and in satisfactory condition.
Deja Palsion reserves the right to review requests and investigate suspected misuse of the return process. However, this policy does not exclude or restrict any rights that cannot legally be excluded under applicable consumer-protection laws.
If you have questions about returns, refunds, replacements, or cancellations, please contact Deja Palsion through the contact page or official customer support channels listed on our website.
Please include your order number and relevant details so our team can assist you efficiently.
Deja Palsion — Thank you for trusting us with your skincare and haircare journey.
No account yet?
Create an Account
